For parents & carers
A little help
for your next discovery.
Questions about Paper Space? We are here to help.
Email supportyance_ye@163.com
What to include
Tell us what happened and, if helpful, your device model, system version and game version. Please leave out a child’s name, photo or other identifying details. Do not send passwords or payment information.
A few helpful answers
Where can I download the game?
Paper Space is being prepared for release. We will add an official download link here when it is available. There is no public App Store download link on this website yet.
How does a puzzle work?
Each scene has four picture pieces. Drag a piece to its matching place in the picture. You can place the pieces in any order. A piece that does not fit returns so you can try again.
Do the little background surprises affect completion?
No. Background surprises are optional. They are separate from placing the four puzzle pieces.
Can we look at the pictures again?
Yes. Open the picture collection to view the full illustrations and their short stories. Completion marks show your progress through the collection.
Where is progress saved?
Puzzle progress and preferences are saved on the device. The current game does not provide its own account-based cloud-save service. Removing app data or moving to a different device may affect the saved progress. Device backups are managed separately by the device and its platform.
What does Reset clear?
Reset clears progress for the current puzzle collection. It is not a complete deletion of every piece of app data and does not reset sound or gentle-motion preferences. For broader removal of local app data, use your device’s app-data controls or remove the app. Check your device’s backup settings separately.
Can we turn sound or motion down?
Yes. Settings provides a main sound switch, separate music and effects switches, and a gentle-motion option. Muting the main switch keeps the separate music and effects choices for when sound is enabled again.
Does the game need an account?
No. The current game does not have account registration or public chat. It also has no advertising or in-app purchases.
How can I ask a privacy question?
A parent or carer can email yance_ye@163.com. See the Privacy Policy for the differences between local game data, support correspondence and website requests.